Incident Management

Stop Incidents Before They Happen—Not Just After They're Reported

Paper-based incident reporting means slow responses, lost details, and missed opportunities to prevent the next accident. Onos captures incidents and near-misses instantly from any device, enabling root cause analysis and RIDDOR compliance whilst your team focuses on keeping people safe.

Incident Management Mobile Interface

Built For Every Role

From site workers to board members, Onos delivers the incident management you need

For Site-Based Staff

Problem:

Reporting incidents means finding the right form, filling it in by hand, and hoping someone in the office will actually act on it. By the time you finish, critical details have been forgotten and the hazard that caused it is still present.

Solution:

Onos lets you report incidents in under 2 minutes from your phone—complete with photos, location data, and voice notes. You'll receive notifications when actions are assigned and can see exactly what's being done to prevent similar incidents.

For Office Admin Staff

Problem:

You're chasing incomplete incident forms, manually typing handwritten reports into spreadsheets, and struggling to identify patterns when data is scattered across email, SharePoint, and filing cabinets. RIDDOR deadlines loom whilst you're still trying to establish basic facts.

Solution:

Onos captures structured incident data at source—no missing fields, no illegible handwriting, no duplicate entry. Automated workflows route reports to the right people, and you'll meet RIDDOR reporting deadlines with time to spare.

For Senior & Board-Level Staff

Problem:

You need to demonstrate to clients, insurers, and regulators that you're proactively managing safety—but your Accident Frequency Rate is backward-looking, and you have no visibility into near-miss trends that predict future incidents.

Solution:

Onos reveals leading indicators of risk across your entire operation. See which sites, contractors, and activities generate the most near-misses. Identify systemic issues before they result in lost-time injuries.

How It Works

Four simple steps to transform incident management

1

Instant Reporting

Workers capture incidents and near-misses from the Onos mobile app or by scanning a site QR code. The form takes less than 2 minutes to complete and works offline.

2

Automated Routing & Investigation

Reports immediately notify the relevant site manager and safety lead. Built-in workflows guide root cause analysis using the 5 Whys or Fishbone methodology.

3

Corrective Actions & Tracking

Assign actions to individuals or teams with due dates. Automated reminders ensure nothing falls through gaps. Track completion status in real-time.

4

Pattern Recognition & Prevention

Onos analytics highlight recurring incident types, high-risk activities, and problematic contractors—enabling proactive interventions that reduce Accident Frequency Rates by an average of 30%.

Real-World Use Cases

See how Incident Management solves specific challenges across your organisation

RIDDOR Compliance

Features:

  • Automatic RIDDOR classification based on incident details
  • 10-day reporting countdown with escalation alerts
  • Pre-populated RIDDOR forms with required information
  • Complete audit trail from initial report to HSE submission

Benefits:

Compliance Confidence:

Never miss a RIDDOR deadline or face HSE penalties

Time Saving:

Reduce RIDDOR reporting time by 85%—from 4 hours to 30 minutes per incident

Legal Protection:

Complete, contemporaneous records defend against liability claims

Near-Miss Culture Change

Features:

  • Anonymous reporting option to encourage participation
  • Positive observation recording (what went right, not just wrong)
  • Gamification with performance league tables
  • Real-time feedback showing how reports lead to action

Benefits:

Culture Improvement:

Increase near-miss reporting by 400% within 6 months

Risk Reduction:

Every near-miss reported is a lost-time injury prevented

Worker Engagement:

Staff feel heard when they see their reports driving tangible change

Insurance & Client Reporting

Features:

  • Automated incident reports with photos and analysis
  • Customisable report templates by client
  • Trend analysis comparing current vs. historical performance
  • Secure client portal access to agreed data

Benefits:

Lower Premiums:

Demonstrate improving AFR trends to secure better insurance rates

Client Retention:

Proactive incident transparency builds trust and secures repeat work

Competitive Advantage:

Digital incident management differentiates you in tender submissions

"Onos has led to a huge upturn in worker participation and is fuelling good practice and a reduction in incident rates. We very much rely on Onos."

Darren Bourke

Group EHS Director, Mac Group

30%

Reduction in Incident Rates

Customers report significant declines in recordable incidents

85%

Faster RIDDOR Turnaround

From incident occurrence to HSE submission in hours

Paper-Based vs. Onos Incident Management

Paper-Based ReportingOnos Incident Management
Average 4 days from incident to report submissionReports submitted within 2 hours on average
40% of forms returned incomplete100% complete—required fields prevent submission otherwise
Root cause analysis happens only for serious injuriesEvery incident investigated using proven methodologies
Zero visibility into near-miss patternsReal-time analytics reveal trends before they become injuries
Manual RIDDOR classification prone to errorAutomatic RIDDOR identification with countdown alerts

See Incident Management in Action

Schedule a personalised demo where we'll walk through reporting an incident from a worker's phone, conducting root cause analysis, and generating management reports—all configured to your company's incident categories and workflows.

Schedule Demo

Calculate Your ROI

Use our ROI calculator to quantify the operational savings and risk reduction you can expect by switching from manual incident reporting to Onos. Most companies see payback within 4 months.

Calculate ROI

Download Customer Case Studies

Read detailed case studies showing how companies like yours reduced incident rates, improved RIDDOR compliance, and transformed safety culture with Onos.

Download Case Studies