Quality Management

Quality and safety, on the same operating system

ITPs, quality inspections, non-conformances, snags, defects, standards and evidence connected to the same actions, audits, people, contractors and reporting as EHS.

Book a demo

The problem

What hurts today

NCRs in email threads

Non-conformances raised informally disappear without root cause or closure.

Hold points on trust

Witness and hold points tracked in programmes nobody checks daily.

Handover scramble

Quality records assembled retrospectively cost weeks at completion.

The fix

How Quality Management works on Onos

Digital ITPs

Inspection and test plans with hold points, witness requirements and sign-off workflows.

NCR lifecycle

Non-conformances from identification through root cause, action, verification and closure.

Defect and snag management

Photos, locations, owners, floor plans, evidence and deadlines tracked to zero.

Handover by default

Quality records accumulate as work proceeds; completion evidence is created as a by-product.

NCRs tracked to closure

Every seat covered

Who gets what

Site staff

Raise a quality issue in under 60 seconds from your phone — photo, description, assign it to the responsible contractor with a due date, mark the location on a drawing.
Pin issues to project drawings with colour-coded status, so everyone can see exactly where a defect sits without a site walk.
No more recording snags in a notebook or hoping someone compiles your photos into the handover list later.

EHSQ admins

Accurate snagging reports take 5 minutes to export, not 4 hours compiling from notebooks, email and screenshots.
Contractors upload photo evidence when issues are fixed; you review and approve before anything closes.
Automated reminders chase overdue items and notify responsible parties, so nothing waits on you to follow up.

Leadership

Enterprise-wide analytics show defect rates by contractor, issue type, root cause and rectification cost — not a guess about who’s underperforming.
Q reads quality as part of the whole picture, mapping records to ISO 9001 and turning NCR patterns into preventive actions.
Internal digital snagging catches issues before the client does — inspections that used to find 60 items now find under 20.

In the box

What’s in the module

Snags, defects and non-conformances — internal issues, supplier problems and customer complaints
Product details, categories, evidence of work, root cause, cost and impact
Assign to internal staff or delegate to the supply chain to correct and prevent recurrence
Pin items to floor plans and mark up photos
Build NCR forms with the template builder; optional approval and review
Inspection & Test Plans, and audits against BSI standards and clauses with non-conformances and opportunities for improvement
Dashboards and summary pages for status, trends and areas of concern; integration with Drawings, Tasks and Supply Chain Performance